Terms and Conditions
These Terms and Conditions outline the rules and regulations guiding the use of Wanderlust Videos services. By using our services, you acknowledge that you have read, understood, and agree to be bound by the following Terms and Conditions:
1. Our service
Wanderlust Videos offers an integral editing service, including the following features:
- Footage culling.
- Soundtrack selection and licensing from Musicbed and Artlist.
- Editing (cinematic and/or documentary style).
- Color correction and color grading.
- Audio editing and sound design.
- Project files delivery (assets, final cuts, music licenses, project file)
2. Communication
The main communication channel between the Client and the Project Managers is the Wanderlust Videos platform. Communication through email will not be considered a primary follow-up channel.
All the projects of the same Client will be coordinated by one Project Manager; however, the assignment of a Project Manager will be arbitrary and may change along the way due to workflow organization.
3. Pre-booking
Pre-booking applies only for future wedding projects (thirty days from the date of purchase).
Upfront payment is required.
Footage must be uploaded by the Client by the agreed deadline to accomplish the established delivery dates. Delays in the upload of the footage may affect the due date.
4. Project Brief
The first step of our process when ordering a new project consists of filling out our project brief, which is a detailed form with mandatory inputs and questions. Wanderlust Videos considers the project brief to be an essential tool, containing all the information we need to pursue the best outcome according to the client's needs and preferences.
Wanderlust Videos will not be held responsible for any issues caused as a consequence of ambiguous or missing information in the project brief.
5. Matching process
Each project will be matched to the editor who best suits the project’s requirements and who will provide the most optimal turnaround time.
Once matched, the client will be notified of the delivery date.
In case of any setbacks with the delivery date, the client will be notified as far in advance as possible.
6. Editing process
Once the editing process starts, the Project Manager may contact the client to request additional information.
Should the client request the use of any external plugin besides the ones included in software “DaVinci Resolve”, “Final Cut Pro X” and “Premiere Pro”, both the plugin and activation code must be provided.
VFX requested and approved to be done by the team will have an extra charge depending on the request.
Wanderlust Videos will not be held responsible for software incompatibilities or extended delivery dates presented when working with libraries or project files sent over by clients.
7. Quality Assurance
Our Quality Assurance specialists are in charge of reviewing each video thoroughly to guarantee a final product that is consistent with the reference and data supplied by the client on the project brief.
This internal revision process is essential to achieving the standards pursued by the company. Therefore, the possibility of skipping this stage may not be requested at any time.
Each client will always work with the same Quality Assurance specialist to preserve consistency.
8. First delivery
The video/s will be delivered once the Quality Assurance specialist considers it ready to be sent to the client according to the information provided in the project brief on the established delivery date.
The delivery date established applies only to the first delivery of the films, therefore the final or last delivery of the project will be determined by the rounds of revisions required by the client.
Wanderlust Videos will not be held responsible for missed deadlines established between the videographer and their clients.
9. Revision process
A client’s first project includes unlimited rounds of revisions.
After the first project, each project will include two (2) rounds of revisions. Extra rounds of revisions have an additional fee of $40.
Only when the Client informs through the platform that feedback was left on Frame io, the Editor will work on the requested revisions.
Internal revisions between Quality Assurance specialists and the Editor will occur until the updated film is ready to be sent to the Client.
To guarantee a smooth workflow, the client’s deadline to provide feedback is fourteen (14) days for the first film received and seven (7) days for the updated films received.
Feedback from the couple should be made within the established timeframe for feedback mentioned above.
Wanderlust Videos will approve and close the project automatically in case of not receiving any feedback within the established timeframe mentioned above.
9.1 Major revisions
A Major revision is considered any revision that implies a significant modification to the structure of the videos:
- Change of reference video at any stage of the editing process.
- Addition of new material at any stage of the editing process.
- Soundtrack changes from the second round of revision onwards.
- And any other significant modifications to the structure of the video/s at the company’s discretion from the second round of revision onwards.
Additional fees for major revisions:
- $50 for major revisions on Highlights Films, Montage Videos Social Media Teaser and “Special Collection” videos.
- $70 for major revisions on Feature Films, Archive Films, Documentary Full Films and Clean Edits.
9.2 Time frame to provide feedback
The deadline to provide feedback is fourteen (14) days for the first round of revision (first video received) and seven (7) days for the remaining rounds of revision (updated films received).
If no revisions are requested within this period, Wanderlust Video will approve the films automatically.
9.3 Turnaround time for updated videos
The updated film/s (the new version of a film after feedback) will be delivered in a standard period of seven (7) days if the project is a project of up to two (2) videos and simple corrections.
All projects that include more than two (2) videos or major revisions (such as a soundtrack change, restructuring of the storytelling, change of reference, etc), may need more than 7 days to be delivered with the quality we aim for.
10. Project files
Only when all the videos within the project have been approved, the Client can request the corresponding project files.
Project files also go through an internal revision with our Quality Assurance specialist to ensure that these are delivered as clean and organized as possible. This process may take up to five (5) business days.
11. Media transfer methods
Raw media can only be delivered via:
Dropbox and Google Drive links.
Our workflow is optimized for these servers; therefore, media transfers via cloud services other than Dropbox and Google Drive will not be accepted by Wanderlust Videos.
Hard drive.
It is the Client’s responsibility to verify that the footage sent via hard drive is correct. If there is any oversight on the material that results in extra footage (more than 500GB), fees will be charged.
Shipping address: 8892 SW 220th St. Cutler Bay, FL 33190.
Wanderlust Videos will not be held responsible in the event of loss or damage of the package while being manipulated by the postal service or for any inconvenience caused as a result of missing or incomplete footage on behalf of the client.
12. Raw footage file size
Additional charges apply if the footage file size exceeds 1 TB.
- 1TB to 1.5TB: $190.00
- 1.5TB to 2TB: $285.00
- +2TB: $380.0050
If the file size of the footage downloaded by Wanderlust Videos is larger than the file size initially established by the client on the project brief, the editing process will be put on hold until the invoice for the difference is paid by the Client.
13. Turnaround time and delivery dates
The turnaround time is updated every week on our website and platform. It is subject to demand and the availability of the editors of each editing software.
The delivery date of each project will be established once an editor has been matched to it.
Wanderlust Videos will not take responsibility for delays in projects caused by:
- Missing or incomplete footage
- Additional footage included after the editing process has begun
- Additional videos added to a project after the editing process has begun
- Incomplete or ambiguous information on the project brief
- Delay or lack of response
- Delay in payments for extra fees
If any of the aforementioned circumstances arise, Wanderlust Videos may decide to put the project on hold or move forward based on the team’s best criteria to preserve the quality and deadline.
The client will be notified if Wanderlust Videos experiences delays in delivering the video/s for any reason.
14. Soundtrack licensing
Wanderlust Videos provides licensed soundtracks from Musicbed and Soundstripe.
Should the Client request to use unlicensed soundtracks, Wanderlust Videos will not be held responsible for the licensing of music files without copyright permissions and/or any issues that might arise related to this.
15. Copyright and privacy policy
No attributes or recognition are required on our behalf.
Wanderlust Videos is allowed to share the complete videos or parts of them for marketing purposes only when the Client agrees to it.
16. Reopening projects
The client can solicit to reopen a previously approved and closed project to provide new revisions.
To request new revisions, the following rates apply:
If revisions are requested within 7 days of closing the project, a fee of $40 per video will be charged. This includes one (1) round of revision.
If revisions are requested after 7 days of closing the project, a fee of $70 for re-downloading the material plus $80 per video will be charged. This includes two (2) rounds of revisions.
Delivery dates on a reopened project will depend on the turnaround time at the moment.
New videos cannot be added to an approved and closed project.
Wanderlust Videos will aim to maintain the project’s original editor; however, if the editor is no longer available, the reopened project will be assigned to the following available editor.
17. Media storage
Wanderlust Videos will store all the raw media provided by the Client for seven (7) days after the project is approved and closed. After this period, all footage will be permanently removed from Wanderlust Videos’ servers.
Once the project files are delivered, it is the Client’s responsibility to create full backups of all media provided. Wanderlust Videos is not bound to keep the project files and/or apply any modifications after one (1) month of the delivery.
18. Payments
Full payment is required upfront before starting the editing process.
USD is the only currency accepted.
All extra fees will be invoiced via PayPal.
Payments can be made by credit card, PayPal, and/or wire transfers.
Discounts received through bulk purchases and marketing campaigns other than loyalty club discounts and package discounts, will not be considered when modifying a purchase.
Special payment conditions apply to bulk purchases, such as Wire Transfer, ACH transfer, Wise, Venmo, and Paypal. Commissions will be charged to the client.
19. Cancellation and Refund Policy
The client may request to cancel a project at any given time; however, refunds for cancellations will depend on the stage of the project:
If the editing process has not started: Wanderlust Videos will provide a total refund.
If the editing process has started: Wanderlust Videos reserves the right to withhold any amount up to 100% of the total fee of the canceled item.
Refunds can be made in USD or wandercoins (wandercoins are credits that can be redeemed on post-production services offered by Wanderlust Videos (1 wandercoin equals 1 USD)).
If the Client is not satisfied with the final product based only on subjective standards, Wanderlust Videos will not take this as a valid reason for a refund, as the company has a thorough procedure to ensure that the client’s requirements are met.
This procedure includes:
- - Onboarding approach through calls and/or written questionnaires.
- - A project brief for the client to complete with the details and needs for every project.
- - A matching system with an editing team that suits the client’s style.
- - An internal database with relevant information that we gather from the client’s projects to ensure consistency.
- - A Project Manager who assists the client throughout the whole process.
- - A Quality Control team that guides the editor to achieve everything that is set on the project brief provided by the client.
- - Two rounds of revisions to request adjustments, allowing the team to deliver a project that reaches the client’s expectations.
Wanderlust Videos reserves the right to retain a percentage of up to 10% for credit card processing fees and other payment or fund transfer costs. The specific percentage retained will be communicated to the client in each case to cover these expenses. This condition is valid for all types of refunds except those made using Wandercoins, for which no percentage will be retained.
20. Model release agreements
Wanderlust Videos will not take any responsibility for any talent/model authorizations or permissions that may be required to feature people in the projects that Wanderlust Videos edits.
21. Loyalty Club
The Client will join Wanderlust Videos Loyalty Club by collecting 3250 points. Every USD the Client invests at Wanderlust Videos equals 1 point.
When the Client joins the Loyalty Club, a 10% discount will be applied to every project requested within 6 months.
The membership is renewed every six months. If the Client collects 3250 points again within 6 months, they will continue to be a member of Wanderlust Videos Loyalty Club.
22. Referral Program
Members will earn wandercoins (Wanderlust Videos credits) if the referred friend clicks on their referral link to create a valid Wanderlust Videos new account, and purchases their first project with Wanderlust Videos.
Wandercoins expire 365 days after the client earns them.
The maximum amount of wandercoins that can be earned through the referral program per member is $5,000 in total per year.
Wandercoins can only be exchanged at Wanderlust Videos LLC for post-production services.
Wandercoins cannot be obtained by creating multiple accounts by the same user. If this were to occur and the earned wandercoins were redeemed as credit for a project, this purchase would not be considered valid.
Wandercoins accrued in separate accounts may not be combined into one account.
Wandercoins may not be transferred to another user, exchanged for cash, or combined with any other discounts.
Referred friends may only use one referral link. If a person receives referral links from multiple members, only the member associated with the referral link used by the referred friend to request their first project will receive wandercoins.
If a project later qualifies for a refund, the maximum refund the Client may receive is the amount paid for the project in US Dollars only, discounts and gifted wandercoins won’t be refunded.
Wanderlust Videos may revoke, suspend, or terminate the program or a user’s ability to participate in it at any time for any reason. We reserve the right to suspend accounts or remove wandercoins if we notice any activity considered abusive, fraudulent, or in violation of the Wanderlust Videos Terms and Conditions. We reserve the right to review and investigate all referral activities and to suspend accounts or modify referrals at our sole discretion, as deemed fair and appropriate.
Wandercoins Policy and Terms & Conditions
Effective Date: September 1st of 2024
Overview
Wandercoins is a loyalty program offered by Wanderlust Videos, allowing customers to earn and redeem Wandercoins for discounts on future purchases. At the Wanderlust platform, one wandercoin is equivalent to 1 dollar.
By participating in the Wandercoins program, you agree to the following terms and conditions.
Eligibility
2.1. The Wandercoins program is available to registered clients of Wanderlust Videos who have an active account on our platform. An 'active account' is defined as an account that has purchased at least one project.
2.2. Wandercoins are non-transferable, non-refundable, and have no cash value. They cannot be exchanged for cash or any other form of credit.
Earning Wandercoins
3.1. Wandercoins are earned based on the total amount spent on eligible services and products purchased through the Wanderlust Videos platform. The rate of accumulation will be communicated in the offer details or as specified on the Wanderlust Videos website.
3.2. Wandercoins may also be earned through special promotions, referrals, or other actions as determined by Wanderlust Videos. These opportunities will be communicated through our platform, marketing materials, or direct communication via email.
3.3. Wandercoins will be credited to your account within a maximum of 48 hours after the completion of a qualifying purchase.
3.4. If a purchase is refunded, the corresponding Wandercoins earned from that purchase will be deducted from your account.
Redeeming Wandercoins
4.1. Wandercoins can be redeemed for discounts on future purchases of eligible services and products. The redemption rate and eligible services will be specified on the Wanderlust Videos platform.
4.2. The minimum number of Wandercoins required for redemption will be communicated on the platform. Partial redemption of Wandercoins is allowed, and the remaining balance will be retained in your account.
4.3. Wandercoins cannot be combined with other forms of discounts, promotions, or credits unless explicitly stated in the offer or by Wanderlust Videos.
Expiration and Forfeiture
5.1. Wandercoins do not expire and will remain in your account until redeemed.
5.2. Wandercoins will be forfeited if your account is closed, suspended, or terminated for any reason.
5.3. Wanderlust Videos reserves the right to modify the conditions for forfeiture of Wandercoins at any time.
5.4. If your account becomes inactive for more than 18 months, Wanderlust Videos reserves the right to forfeit your Wandercoins. You will be notified via email before any forfeiture due to inactivity.
Account Management
6.1. You can view your Wandercoins balance and transaction history by logging into your account on the Wanderlust Videos platform.
6.2. It is your responsibility to ensure that your account information is accurate and up-to-date. Wanderlust Videos is not responsible for any errors or delays in crediting or redeeming Wandercoins due to incorrect or outdated account information.
Program Changes and Termination
7.1. Wanderlust Videos reserves the right to modify, suspend, or terminate the Wandercoins program at any time without notice. In the event of termination, any unredeemed Wandercoins will be forfeited.
7.2. Changes to the Wandercoins program, including earning rates, redemption rates, and eligible services, will be communicated through the Wanderlust Videos platform or via email.
7.3 Wanderlust Videos reserves the right to modify, suspend, or terminate the Wandercoins program at any time without notice. In the event of termination, you will have 30 days to redeem any unredeemed Wandercoins before they are forfeited.
Wandercoins in Bulk Purchases
Occasionally, as part of a special promotion or commercial action, we offer clients the opportunity to purchase Wandercoins in bulk with an added bonus. This means that when clients agree to buy a certain amount of Wandercoins (WC), they receive a surplus, or extra Wandercoins, credited to their account as part of the promotion. This is a limited-time offer and is subject to the following terms:
1. Non-cumulative promotions: Wandercoins corresponding to a bulk purchase cannot be combined with other active promotions, discounts, or commercial actions available at the time of purchase or in the future.
2. Non-cumulative with discount codes: Payments made using Wandercoins are not eligible for additional discounts through discount codes. Only one method of discount may be applied per transaction.
3. Non-refundable: Wandercoins purchased through this bulk promotion are non-refundable. Clients must carefully consider their needs before making the purchase, as unused Wandercoins cannot be returned or exchanged for cash.
4. No expiration: Wandercoins purchased as part of the bulk promotion do not expire and can be used at any time, allowing clients flexibility in planning their future projects.
5. Limited to bulk purchase terms: The promotional terms only apply to bulk purchases of Wandercoins as outlined by the specific offer. Clients cannot request to retroactively apply bulk purchase benefits to smaller, individual purchases of Wandercoins.
6. Transfer restrictions: Wandercoins obtained through this promotion are non-transferable and can only be used by the purchasing client. They cannot be gifted or sold to other clients.
7. Minimum spend requirements: There may be a minimum purchase amount of Wandercoins required to qualify for the bulk purchase promotion, depending on the specific terms of the action.
Governing Law
9.1. These terms and conditions are governed by and constructed in accordance with the laws of the state where Wanderlust Videos is registered. Any disputes arising from or related to the Wandercoins program shall be resolved in the courts of that state.
Limitation of Liability
10.1. Wanderlust Videos is not liable for any indirect, incidental, or consequential damages arising out of or in connection with the Wandercoins program, including the inability to redeem Wandercoins due to program changes or termination.
10.2. Our liability under these terms and conditions is limited to the value of Wandercoins earned and held in your account.
11. Acceptance of Terms
11.1. By participating in the Wandercoins program, you acknowledge that you have read, understood, and agree to these terms and conditions, including any modifications that may occur in the future.
Wanderlust Videos may update these terms at any time without prior notice. Should changes be made, the Client will always get notified. All changes become effective upon posting on our digital platform. Continued participation in the use of Wanderlust Videos’ services after any modification shall constitute consent to such modification.
