This document outlines the terms and conditions on which your project with Wanderlust Videos LLC is bound.
By proceeding with a project with Wanderlust Videos LLC, you agree to these terms.
1. Raw Media Delivery
Raw media can be delivered to us via hard drive or cloud services. Please ensure all media has been transferred properly to your hard drive or cloud service to avoid editing delays. Wanderlust Videos will not take responsibility for delays or any other inconveniences related to the lack of material which was not delivered by the client. Remember to include your company logo and intro together with the footage. Delivery date for the project will be confirmed once the raw footage has been received.
Preferred method: Online delivery via Dropbox or Google Drive. The best way to upload your media to the Cloud Services is to organize it into folders from each camera. Once uploaded, please provide the shared link to access the footage. Our process has been designed with an online workflow, so having the footage online will make the entire process simpler and faster.
Hard drive (courier delivery): Make sure your hard drive is well protected. Usually, the box you bought the hard drive in is sufficient, or plastic bubble wrap. Wanderlust Videos will take all care of your hard drive, but will not be liable for any damage or hard drive failure.
Delivery Address: 8892 SW 220th ST, Cutler Bay, FL 33190.
2. Lead times
We work with an upmost lean process, offering a greatly time- and cost-effective service.
In order to request your project:
1. Log into our Project Management Tool.
2. Complete a short Project Brief.
3. Send us your footage.
Within 3 weeks you will receive your Final Cut.
Full payment and standard turnaround time is within 21 days. The 21 days lead-time commences from the time your project brief, raw footage, have been received. Our lead time promise means a link to the requested films will be sent to you for your approval within this time. The revision process will start then.
Please be aware that late delivery of the project does not make Wanderlust Videos liable for a refund or discount of the project.
3. Post-production services and editing style
What we do:
Footage editing into cinematic and/or documentary style.
Animation (when requested).
Special Effects (when requested).
We can either adapt to your style and requirements, or you can let us choose the style that best suits your footage. Working with professional videographers and top post-production talents, we are always updated to the latest trends.
You can provide links to sample films in the Project Brief form. This is so we can review and gain a complete understanding of the style and general feel of your work before commencing.
By requesting a project to Wanderlust Videos, you are granting trust and latitude of freedom for Wanderlust Videos to edit the films to the best of our ability and closest to the style of work possible you have provided. It is the responsibility of each client to provide any editing notes, style notes and sample films to help ensure the most favorable outcome.
Wanderlust Videos will match you with the most suitable editor available. To help ensure you receive a consistent outcome, we will do our best to match you with the same editor for each project. We cannot guarantee however the same editor will be available to you every time. Orders that contain multiple projects may be completed by more than one editor to help achieve your expected lead-time.
4. Music licensing
Wanderlust Videos will provide licenses to the soundtracks used only if the client has requested the corresponding licenses in their Project Brief. Should you need licensed soundtracks in your projects, you must always let Wanderlust Videos know about it before the post-production process has started.
Should you prefer to provide your own soundtracks, please remember to always include the music files with your raw footage. At all times, the Client remains responsible for ensuring any supplied music complies with any copyright considerations.
Wanderlust Videos is not responsible or liable for licensing of music. You are held responsible for licensing music in your completed films if required by law in your country.
5. Return of completed films & Revisions
Once your films are completed you will be notified by email. The film will be available for viewing in Wipster (Wipster.io), where you can request changes and revisions.
Up to 2 rounds of revisions are included in the original price. From the 3rd round onwards, the cost per round of revisions will be $40.-
The request of revisions from the Client should not take longer than 20 days from delivery date. If no comments or revisions are received within those 20 days, it is assumed that the film is approved.
Once approved, the completed project files and/or exported movie file will be made available to you for download.
6. Media Archive
It is The Client’s responsibility to ensure they have FULL backups of all media provided. Wanderlust Videos will not be responsible for loss or damage of media.
Wanderlust Videos will keep an archive of all your raw media until the films are completed and approved. Project files and assets will be delivered if requested. Once the project has been approved, all footage and project files will be permanently removed and deleted.
No attribute or recognition is required on our behalf. All videos belong to "The Client" as for the Production process. However, post-production credit is given to Wanderlust Videos thus allowing Wanderlust Videos to share the complete videos or part of them for marketing purposes. However, THE CLIENT holds their right to privacy. When THE CLIENT explicitly requests their footage, project files and/or final cuts NOT to be shared with any person outside of the company, WANDERLUST VIDEOS must and will always comply to this request.
All raw footage is deleted from our servers once the project is approved and completed.
Payment can be made by Credit Card, PayPal and/or Wire Transfers. Full payment is required to start working on your project. Wanderlust Videos will not start working on your project until full payment has been received.
The post-production process it’s a subjective art and depends on many different factors including the quality of the footage. Wanderlust Videos commits to working our absolute best to create a film our client loves, but for multiple reasons, the result might not always be as expected. If for any reason beyond our control, the client is not satisfied with the result, Wanderlust Videos will not be liable for any refund.
9. Model Release
Client hereby agrees that Wanderlust Videos is not responsible for any talent/model releases, or permissions to be obtained for people featuring in projects.
10. Footage Size
We will charge an extra if the footage size exceed 500GB per project.
Till 500GB: no extra cost.
From 501GB to 1TB: $65 extra
From 1TB to 1.5TB: $130 extra
From 1.5TB to 2TB: $195 extra
11. Loyalty Club
Request 12 weddings every 6 months to become part of our Loyalty Club and receive exclusive benefits.
STARTING WITH A SPECIAL DISCOUNT FOR CLUB MEMBERS ONLY! 10% OFF ALL VIDEOS AND PACKAGES
Our mission is to deliver films you love.
We make the post-production process a simple job for you and you can always trust your films are in good hands. Our service is tailored to your needs and we are always happy to help.
All suggestions to improve your experience with us are always welcome.
12. Referral Program
Last updated: Dec 28th, 2020
The Wanderlust Videos Referral Program (“The Program”) allows Members to earn promotional credits (“Wander Coins”) toward future projects by referring fellow videographers to become new clients on Wanderlust Videos.
To participate, Members must agree to these terms, which become part of the Wanderlust Videos Terms of Service.
How to Earn Wander Coins by using the Referral Program
Members can earn Wander Coins if: (i) a referred friend clicks on their referral link to create a valid Wanderlust Videos account in our digital platform https://dp.wanderlust-videos.com; and (ii) the referred friend completes the request process and payment for their first Project.
The amount of "Wander Coins" received for the first purchase made by a referred friend will be 50 Wander Coins. 1 Wander Coin equals $1 dollar.
The referral invitation includes a link to log into our digital platform.
Once logged in, when the referred friend requests their first Project, the referring Member will receive the amount of Wander Coins specified above.
The maximum amount of Wander Coins that can be earned per Member will be $5,000 USD total.
Redeeming Wander Coins
Wander Coins may only be redeemed through our digital platform.
Once earned, the Wander Coins will appear on the “My Referrals” section. You can check this section to see your Wander Coins status, amount earned and used, and much more.
In order to use your Wander Coins to pay for a project, please choose the amount of Wander Coins you wish to use on your project in the checkout page (step 2) when requesting a Project. Wander Coins are not automatically applied, they must be entered during checkout.
Wander Coins must be used within one year from the date of issue, after which they will expire.
Wander Coins are credits issued for promotional purposes; they have no cash value and may not be transferred or exchanged for cash. Wander Coins may not be combined with other discount codes.
Wander Coins cannot be earned by creating multiple accounts by the same user. If this were to occur and the earned "Wander Coins" were redeemed as credit for a project, the amount given as "Wander Coins" will be automatically charged to the user.
Wander Coins accrued in separate accounts may not be combined into one account.
Wander Coins may not be transferred to another person, exchanged for cash, or combined with any other discount code. Wander Coins can only be used on https://dp.wanderlust-videos.com.
If there happened to be a discrepancy regarding your balance of Wander Coins, please contact us. Wanderlust Videos may require you to submit additional information in order to clarify and solve the situation.
Referred friends who sign up to our digital platform using a valid referral link will also receive Wander Coins for their first Project with Wanderlust Videos. Fifty (50) Wander Coins will be automatically applied as credit towards their first Project.
Wander Coins may not be transferred to another person, exchanged for cash, or combined with other discount code. Each Wander Coins may only be used on https://dp.wanderlust-videos.com.
Wander Coins expire within a year of the date of issued.
Referred friends may only use one referral link. If a referred friend receives referral links from multiple Members, only the Member associated with the referral link actually used by the referred friend will receive Wander Coins.
Wanderlust Videos reserves the right to seek all remedies, including cancellation of your account or project, if fraud, tampering, violations of these terms or Wanderlust Videos’ Terms and Conditions. If your Project later qualifies for a refund, the maximum refund you may receive is the amount you paid for in US Dollars only.
Termination and Changes
Wanderlust Videos may revoke, suspend or terminate the Program or a user’s ability to participate in it at any time for any reason.
We reserve the right to suspend accounts or remove Wander Coins if we notice any activity considered abusive, fraudulent, or in violation of the Wanderlust Videos Terms and Conditions. We reserve the right to review and investigate all referral activities and to suspend accounts or modify referrals in our sole discretion as deemed fair and appropriate.
Updates to the Terms
Wanderlust Videos may update these terms at any time without prior notice. If we modify these terms, we will post the modification on the Digital Platform, which becomes effective upon posting. Continued participation in the Program after any modification shall constitute consent to such modification.