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 Terms and Conditions 


These Terms and Conditions outline the rules and regulations guiding the use of Wanderlust Videos services. By using our services, you acknowledge that you have read, understood, and agree to be bound by the following Terms and Conditions:

1. Our service  

Wanderlust Videos offers an integral editing service, including the following features:

  1. Footage culling.
  2. Soundtrack selection and licensing from Musicbed and Soundstripe.
  3. Editing (cinematic and/or documentary style).
  4. Color correction and color grading.
  5. Audio editing and sound design. 
  6. Project files delivery (assets, final cuts, music licenses, project file)

 2. Communication

The main communication channel between the Client and the Project Managers is the Wanderlust Videos platform. Communication through email will not be considered a primary follow-up channel.

All the projects of the same Client will be coordinated by one Project Manager; however, the assignment of a Project Manager will be arbitrary and may change along the way due to workflow organization.

3. Pre-booking

Pre-booking applies only for future wedding projects (thirty days from the date of purchase). 

Upfront payment is required.

Footage must be uploaded by the Client by the agreed deadline to accomplish the established delivery dates. Delays in the upload of the footage may affect the due date. 

4. Project Brief

The first step of our process when ordering a new project consists of filling out our project brief, which is a detailed form with mandatory inputs and questions. Wanderlust Videos considers the project brief to be an essential tool, containing all the information we need to pursue the best outcome according to the client's needs and preferences.

Wanderlust Videos will not be held responsible for any issues caused as a consequence of ambiguous or missing information in the project brief.

 5. Matching process

Each project will be matched to the editor who best suits the project’s requirements and who will provide the most optimal turnaround time.

Once matched, the client will be notified of the delivery date.

In case of any setbacks with the delivery date, the client will be notified as far in advance as possible.

6. Editing process

Once the editing process starts, the Project Manager may contact the client to request additional information.

Should the client request the use of any external plugin besides the ones included in software “DaVinci Resolve”, “Final Cut Pro X” and “Premiere Pro”, both the plugin and activation code must be provided. 

VFX requested and approved to be done by the team will have an extra charge depending on the request.

Wanderlust Videos will not be held responsible for software incompatibilities or extended delivery dates presented when working with libraries or project files sent over by clients.

 7. Quality Control

Our Quality Control specialists are in charge of reviewing each video thoroughly to guarantee a final product that is consistent with the reference and data supplied by the client on the project brief.

This internal revision process is essential to achieving the standards pursued by the company. Therefore, the possibility of skipping this stage may not be requested at any time.

Each client will always work with the same Quality Control specialist to preserve consistency.

8. First delivery

The video/s will be delivered once the Quality Control specialist considers it ready to be sent to the client according to the information provided in the project brief on the established delivery date.

The delivery date established applies only to the first delivery of the films, therefore the final or last delivery of the project will be determined by the rounds of revisions required by the client.

Wanderlust Videos will not be held responsible for missed deadlines established between the videographer and their clients.

9. Revision process

A client’s first project includes unlimited rounds of revisions.

After the first project, each project will include two (2) rounds of revisions. Extra rounds of revisions have an additional fee of $40.

Only when the Client informs through the platform that feedback was left on Wipster, the Editor will work on the requested revisions. 

Internal revisions between Quality Control specialists and the Editor will occur until the updated film is ready to be sent to the Client.

To guarantee a smooth workflow, the client’s deadline to provide feedback is fourteen (14) days for the first film received and seven (7) days for the updated films received.

Feedback from the couple should be made within the established timeframe for feedback mentioned above.

Wanderlust Videos will approve and close the project automatically in case of not receiving any feedback within the established timeframe mentioned above.

    9.1 Major revisions

A Major revision is considered any revision that implies a significant modification to the structure of the videos:

  1. Change of reference video at any stage of the editing process.
  2. Addition of new material at any stage of the editing process.
  3. Soundtrack changes from the second round of revision onwards.
  4. And any other significant modifications to the structure of the video/s at the company’s discretion from the second round of revision onwards.

Additional fees for major revisions:
- $50 for major revisions on Highlights Films, Montage Videos, “Social Media Collection” videos, and “Filmmaker’s Collection” videos.
- $70 for major revisions on Feature Films, Archive Films, Documentary Full Films, Clean Edits, and Cinematic Full Films.

    9.2 Time frame to provide feedback

The deadline to provide feedback is seven (7) days from the moment the video/s is delivered in any round of revision.

If no revisions are requested within this period, Wanderlust Video will approve the films automatically.

    9.3 Turnaround time for updated videos

The updated film/s (the new version of a film after feedback) will be delivered in a standard period of seven (7) days if the project is a project of up to two (2) videos and simple corrections.

All projects that include more than two (2) videos or major revisions (such as a soundtrack change, restructuring of the storytelling, change of reference, etc), may need more than 7 days to be delivered with the quality we aim for.

10. Project files

Only when all the videos within the project have been approved, the Client can request the corresponding project files.

Project files also go through an internal revision with our Quality Control specialist to ensure that these are delivered as clean and organized as possible. This process may take up to five (5) business days.

11. Media transfer methods

Raw media can only be delivered via:

    Dropbox and Google Drive links.
Our workflow is optimized for these servers; therefore, media transfers via cloud services other than Dropbox and Google Drive will not be accepted by Wanderlust Videos.

    Hard drive.
It is the Client’s responsibility to verify that the footage sent via hard drive is correct. If there is any oversight on the material that results in extra footage (more than 500GB), fees will be charged.

Shipping address: 8892 SW 220th St. Cutler Bay, FL 33190.

Wanderlust Videos will not be held responsible in the event of loss or damage of the package while being manipulated by the postal service or for any inconvenience caused as a result of missing or incomplete footage on behalf of the client. 

12. Raw footage file size

​Additional charges apply if the footage file size exceeds 500 GB.

  •     501 GB to 1TB: $95.00
  •     1TB to 1.5TB: $190.00
  •     1.5TB to 2TB: $285.00
  •     +2TB: $380.0050

In case of only requesting a Montage Video for your project, special charges apply if the footage file exceeds 120 GB:

  •     121 to 200 GB: $50.00
  •     +200 GB: $100.00

If the file size of the footage downloaded by Wanderlust Videos is larger than the file size initially established by the client on the project brief, the editing process will be put on hold until the invoice for the difference is paid by the Client.

13. Turnaround time and delivery dates

The turnaround time is updated every week on our website and platform. It is subject to demand and the availability of the editors of each editing software.

The delivery date of each project will be established once an editor has been matched to it. 

Wanderlust Videos will not take responsibility for delays in projects caused by:

  1. Missing or incomplete footage  
  2. Additional footage included after the editing process has begun 
  3. Additional videos added to a project after the editing process has begun 
  4. Incomplete or ambiguous information on the project brief
  5. Delay or lack of response
  6. Delay in payments for extra fees
If any of the aforementioned circumstances arise, Wanderlust Videos may decide to put the project on hold or move forward based on the team’s best criteria to preserve the quality and deadline.

The client will be notified if Wanderlust Videos experiences delays in delivering the video/s for any reason.

 14. Soundtrack licensing

 Wanderlust Videos provides licensed soundtracks from Musicbed and Soundstripe.

Should the Client request to use unlicensed soundtracks, Wanderlust Videos will not be held responsible for the licensing of music files without copyright permissions and/or any issues that might arise related to this. 

15. Copyright and privacy policy

No attributes or recognition are required on our behalf.

Wanderlust Videos is allowed to share the complete videos or parts of them for marketing purposes only when the Client agrees to it.

16. Reopening projects

The client can solicit to reopen a previously approved and closed project to provide new revisions.

To request new revisions, the following rates apply:

If revisions are requested within 7 days of closing the project, a fee of $40 per video will be charged. This includes one (1) round of revision.

If revisions are requested after 7 days of closing the project, a fee of $70 for re-downloading the material plus $80 per video will be charged. This includes two (2) rounds of revisions. 

Delivery dates on a reopened project will depend on the turnaround time at the moment.

New videos cannot be added to an approved and closed project.

Wanderlust Videos will aim to maintain the project’s original editor; however, if the editor is no longer available, the reopened project will be assigned to the following available editor.

17. Media storage

Wanderlust Videos will store all the raw media provided by the Client for seven (7) days after the project is approved and closed. After this period, all footage will be permanently removed from Wanderlust Videos’ servers.

Once the project files are delivered, it is the Client’s responsibility to create full backups of all media provided. Wanderlust Videos is not bound to keep the project files and/or apply any modifications after one (1) month of the delivery.

18. Payments

Full payment is required upfront before starting the editing process. 

USD is the only currency accepted.

All extra fees will be invoiced via PayPal.

Payments can be made by credit card, PayPal, and/or wire transfers. 


Discounts received through bulk purchases and marketing campaigns other than loyalty club discounts and package discounts, will not be considered when modifying a purchase. 

Special payment conditions apply to bulk purchases, such as Wire Transfer, ACH transfer, Wise, Venmo, and Paypal. Commissions will be charged to the client.

19. Cancellation and Refund Policy

The client may request to cancel a project at any given time; however, refunds for cancellations will depend on the stage of the project:

If the editing process has not started: Wanderlust Videos will provide a total refund.

If the editing process has started: Wanderlust Videos reserves the right to withhold any amount up to 100% of the total fee of the canceled item.

Refunds can be made in USD or wandercoins (wandercoins are credits that can be redeemed on post-production services offered by Wanderlust Videos (1 wandercoin equals 1 USD)).

If the Client is not satisfied with the final product based only on subjective standards, Wanderlust Videos will not take this as a valid reason for a refund, as the company has a thorough procedure to ensure that the client’s requirements are met.

This procedure includes:

  •     - Onboarding approach through calls and/or written questionnaires.
  •     - A project brief for the client to complete with the details and needs for every project.
  •     - A matching system with an editing team that suits the client’s style.
  •     - An internal database with relevant information that we gather from the client’s projects to ensure consistency.
  •     - A Project Manager who assists the client throughout the whole process.
  •     - A Quality Control team that guides the editor to achieve everything that is set on the project brief provided by the client.
  •     - Two rounds of revisions to request adjustments, allowing the team to deliver a project that reaches the client’s expectations.

20. Model release agreements

Wanderlust Videos will not take any responsibility for any talent/model authorizations or permissions that may be required to feature people in the projects that Wanderlust Videos edits. 

21. Loyalty Club

The Client will join Wanderlust Videos Loyalty Club by collecting 3250 points. Every USD the Client invests at Wanderlust Videos equals 1 point.

When the Client joins the Loyalty Club, a 10% discount will be applied to every project requested within 6 months.

The membership is renewed every six months. If the Client collects 3250 points again within 6 months, they will continue to be a member of Wanderlust Videos Loyalty Club.

22. Referral Program 

Members will earn wandercoins (Wanderlust Videos credits) if the referred friend clicks on their referral link to create a valid Wanderlust Videos new account, and purchases their first project with Wanderlust Videos.

Wandercoins expire 365 days after the client earns them.

The maximum amount of wandercoins that can be earned through the referral program per member is $5,000 in total per year.

Wandercoins can only be exchanged at Wanderlust Videos LLC for post-production services. 

Wandercoins cannot be obtained by creating multiple accounts by the same user. If this were to occur and the earned wandercoins were redeemed as credit for a project, this purchase would not be considered valid.

Wandercoins accrued in separate accounts may not be combined into one account.

Wandercoins may not be transferred to another user, exchanged for cash, or combined with any other discounts. 

Referred friends may only use one referral link. If a person receives referral links from multiple members, only the member associated with the referral link used by the referred friend to request their first project will receive wandercoins.

If a project later qualifies for a refund, the maximum refund the Client may receive is the amount paid for the project in US Dollars only, discounts and gifted wandercoins won’t be refunded.

Wanderlust Videos may revoke, suspend, or terminate the program or a user’s ability to participate in it at any time for any reason. We reserve the right to suspend accounts or remove wandercoins if we notice any activity considered abusive, fraudulent, or in violation of the Wanderlust Videos Terms and Conditions. We reserve the right to review and investigate all referral activities and to suspend accounts or modify referrals at our sole discretion, as deemed fair and appropriate.


Wanderlust Videos may update these terms at any time without prior notice. Should changes be made, the Client will always get notified. All changes become effective upon posting on our digital platform. Continued participation in the use of Wanderlust Videos’ services after any modification shall constitute consent to such modification.

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