Welcome to Wanderlust Videos!
These Terms and Conditions outline the rules and regulations guiding the use of Wanderlust Videos’ services. By using our services, you acknowledge that you have read, understood, and agree to be bound by our Terms and Conditions.
1. Our services and workflow
Please find below the list of services provided by Wanderlust Videos:
Soundtrack selection + Licensing.
Editing (cinematic and/or documentary style films).
Color correction and color grading.
Audio editing and sound design.
You will be asked to provide reference videos for your project. It is the responsibility of each client to provide editing notes, style/mood notes, and sample films to help ensure the most favorable outcome. By requesting a project to Wanderlust Videos, you are granting trust and latitude of freedom for Wanderlust Videos to edit the films to the best of our ability based on the references you have provided for us.
Wanderlust Videos will match your projects with the most suitable editing team available to help ensure you receive a consistent outcome. However, we cannot guarantee that the same editing team will be available for you every time. Orders that contain multiple projects may be completed by more than one team to help achieve your expected delivery date.
2. Media transfer methods
Raw media can be delivered to us via Dropbox or Google Drive links, or by sending a hard drive to our offices in Miami. Please ensure all media has been transferred properly to your hard drive or cloud service to avoid editing delays. Wanderlust Videos will not take responsibility for delays, or any other inconveniences related to the lack of material that was not delivered by the client. Please remember to include your company logo and editing preferences together with the footage. The delivery date for the project will be established once the raw footage has been received by Wanderlust Videos.
Preferred method: Dropbox links. The best way to organize your media is by dividing it into a different folder per camera used. Once uploaded, please provide Wanderlust Videos with the shared link to access the footage. Our workflow is web-based, so having the footage online will make the entire process simpler and faster.
Hard drive (courier delivery): Please make sure your hard drive is well protected. Usually, the box you bought the hard drive in, or plastic bubble wrap is sufficient. Wanderlust Videos compromises to take care of your hard drive but will not be held responsible in the event of loss or damage of the package while being manipulated by the Post Office.
Wanderlust Videos’ shipping address: 8892 SW 220th ST, Cutler Bay, FL 33190.
3. Raw footage file size
Additional charges will apply if the raw footage file size exceeds 500GB per project. Please find more information below:
Up to 500GB: no extra cost.
501GB to 1TB: $95.00
1TB to 1.5TB: $190.00
1.5TB to 2TB: $285.00
If the size of the footage file is larger than the size initially established by the Client on the project settings, Wanderlust Videos will send an invoice for the difference before starting the edit of the project.
4. Lead times
To request your project:
Log into our digital platform.
Complete a short project request form.
Send us your footage.
Get your first cut!
Please note that our standard turnaround time has been temporarily extended due to high demand.
The delivery date is established once Wanderlust Videos receives the Client’s project request form, raw footage, and payment.
Please be aware that late delivery of the project does not make Wanderlust Videos liable for a refund or discount on the project.
5. Soundtrack licensing and copyright
Wanderlust Videos will provide licenses to the soundtracks used only if the client has requested the corresponding licenses in their project request form. Should you need licensed soundtracks in your projects, you must always let Wanderlust Videos know about it before the post-production process has started.
Should you prefer to choose and provide the soundtracks for your project, please remember to always include the music files together with your raw footage. At all times, the client remains responsible for ensuring any supplied music complies with any copyright considerations.
Wanderlust Videos is not responsible or liable for the licensing of music that is not included in our Musicbed or Soundstripe wedding subscription. You are held responsible for licensing music in your films if required by law in your country.
No attribute or recognition is required on our behalf. All final products belong exclusively to the Client. Wanderlust Videos is allowed to share the complete videos or part of them for marketing purposes unless the Client explicitly requests their footage, project files, and/or final cuts NOT to be shared with any person outside of the company. The Client holds their right to privacy and Wanderlust Videos must and will always comply with this request.
6. Delivery Dates
When requesting a new project you'll be assigned a specific delivery date depending on our turnaround time at the moment. Please note that the delivery date is for the First Cut of your project, after that, the final delivery date will depend on how many rounds of revision the project goes through.
7. Revision process
Once your film/s is ready to be reviewed you will be notified through our platform. You will get unlimited revisions on your first project and after that, 2 rounds of revisions are included in every project. From the 3rd round onwards, the cost per round of revisions will be $40.00.
Once the first version of the video is delivered to the client, the request for revisions should be made within the following 20 days. If no comments or revisions are received within those 20 days, the project will be automatically approved by Wanderlust Videos.
If revisions are requested by the client, once Wanderlust Videos delivers the updated version of the film/s, new revisions should be made by the client within 10 days. Otherwise, the film/s will be considered approved by Wanderlust Videos.
Once the project (or video/s inside a project) is approved, no changes can be requested.
1. In case of requiring revisions on a previously approved video inside a project that still has items (videos) in the editing process, this will be considered an extra round of revisions, which has a cost of $40,00.
2. In case of requiring to reopen a project to solicit revisions:
If the revisions are requested within a week of closing the project, there will be an extra charge of $40,00 just like an extra round of revisions.
If the revisions are submitted after the established period that Wanderlust keeps the footage (one week after approving the project), an extra cost of $150,00 will be applied for regular revisions. This amount covers the re-download of the footage and 2 rounds of revisions.
The changes requested when reopening the project are considered the first round of revisions, and if the Client requests new changes after Wanderlust Videos delivers the new version of the video, that will count as the second round of revisions. From then on, every other round of revisions will be charged as an extra round of revisions ($40,00).
For major revisions (please see item 6.1 for more information), an extra fee will be applied besides the corresponding amount to reopen the project.
7.1 Major revisions
A Major revision is considered any change that implies a significant modification requested from the second round of revisions onwards: this includes modifications of the video structure, soundtrack changes, among others (subject to the criteria of the quality control team).
Additional fees apply for major revisions. Please find more information below:
$30,00 for major revisions on trailer movies, social media teasers, highlight montages, and “grow your business” edits.
$50,00 for major revisions on feature films, archive films, clean edits, and cinematic full films.
A change of soundtrack can only be requested on the first round of revisions. This is because the change of a soundtrack implies a modification of the structure of the entire video. In consequence, the video might need to be re-edited. If a change of soundtrack is requested from the second round of revisions on, this will be charged as a major revision.
8. Media storage
It is the Client’s responsibility to create full backups of all media provided. Wanderlust Videos will not be responsible in the event of loss or damage of media.
Wanderlust Videos will store all the raw media provided by the Client for up to one week after the project is approved and closed. After said period, all footage and project files will be permanently removed from Wanderlust Videos’ servers.
Payments can be made by credit card, PayPal, and/or wire transfers. Full payment is required up front to start working on the projects.
The condition and characteristics of the footage, among a variety of other factors, influence the post-production process. Wanderlust Videos commits to giving its best to create a final product the Client is satisfied with, but for multiple reasons, the result might not always be as expected. If for any reason beyond Wanderlust Videos’ control, the Client is not satisfied with the result, Wanderlust Videos will not be liable for any refund.
10. Model release agreements
The client hereby agrees that Wanderlust Videos is not responsible for any talent/model release agreements, nor permissions to be obtained for people featuring in the videos.
Wanderlust Videos will not take any responsibility for any talent/model authorizations or permissions that may be required to feature people in the projects Wanderlust Video edits.
11. Loyalty Club
The Client will join Wanderlust Videos Loyalty Club by collecting 3250 points. Every USD the Client invests at Wanderlust Videos equals 1 Point.
If the Client joins the Loyalty Club, they will get 10% off on every project they request within 6 months.
The membership is renewed every six months. If the Client collects 3250 points again within 6 months, they will continue to be a member of Wanderlust Videos Loyalty Club.
12. Referral Program
By using the Referral Program, the Client can earn wandercoins (Wanderlust Videos credits). The client can redeem their wandercoins on future projects by referring Wanderlust Videos services to other videographers.
To participate, Members must agree to these terms:
- Members will earn wandercoins if: (i) a referred friend clicks on their referral link to create a valid Wanderlust Videos new account in our digital platform https://dp.wanderlust-videos.com; and (ii) the referred friend completes the project request process and payment for their first project with Wanderlust Videos.
- Wandercoins must be redeemed within one year from the date of issue. If wandercoins are not used after the said period, they will expire.
- The maximum amount of wandercoins that can be earned per member will be $5,000 USD total.
- Wandercoins are Wanderlust Videos’ credits that can only be exchanged at Wanderlust Videos LLC for post-production services.
- Wandercoins cannot be obtained by creating multiple accounts by the same user. If this were to occur and the earned wandercoins were redeemed as credit for a project, the amount of wandercoins used will be automatically charged to the user.
- Wandercoins accrued in separate accounts may not be combined into one account.
- Wandercoins may not be transferred to another user, exchanged for cash, or combined with any other discounts. Wandercoins have no cash value, and they can only be used on https://dp.wanderlust-videos.com.
- Referred friends may only use one referral link. If a referred friend receives referral links from multiple members, only the member associated with the referral link used by the referred friend to request their first project with Wanderlust Videos will receive wandercoins.
- If your Project later qualifies for a refund, the maximum refund you may receive is the amount you paid for the project in US Dollars only.
- Wanderlust Videos may revoke, suspend, or terminate the Program or a user’s ability to participate in it at any time for any reason. We reserve the right to suspend accounts or remove wandercoins if we notice any activity considered abusive, fraudulent, or in violation of the Wanderlust Videos Terms and Conditions. We reserve the right to review and investigate all referral activities and to suspend accounts or modify referrals at our sole discretion as deemed fair and appropriate.
Information We Collect.
We may collect personal information from you, such as your name, email address, postal address, and phone number. We may also collect information about your weddings, only details necessary to create your videos. We may also collect information about your video preferences, music choices, and other details that you provide to us.
Use of Information:
We use the information we collect from you to create your wedding videos and to provide you with a high-quality service. We may also use your videos for promotional purposes, such as featuring your wedding video on our website, social media channels, and other marketing materials. By submitting your video to us, you agree to allow us to use it for these promotional purposes. However, we will not sell your personal information to third parties.
We always have your best interests in mind, we will never publish or promote names, or any other delicate information about your clients.
You have the right to request access to your footage. You may also request that we limit or stop the use of your videos for promotional purposes. Please contact us if you have any questions or concerns about your videos.
Wanderlust Videos may update these terms at any time without prior notice. Should changes be made, the Client will always get notified. All changes become effective upon posting on our digital platform. Continued participation in the use of Wanderlust Videos’ services after any modification shall constitute consent to such modification.