Terms & Conditions

This document outlines the terms and conditions on which your project with Wanderlust Videos LLC is bound.
By proceeding with a project with Wanderlust Videos LLC, you agree to these terms.

1. Raw Media Delivery

Raw media can be delivered to us via hard drive or cloud services. Please ensure all media has been transferred properly to your hard drive or cloud service to avoid editing delays. Wanderlust Videos will not take responsibility for delays or any other inconveniences related to the lack of material that was not delivered by the client. Remember to include your company logo and intro together with the footage. The delivery date for the project will be confirmed once the raw footage has been received.

Preferred method: Online delivery via Dropbox or Google Drive. The best way to upload your media to Cloud Services is to organize it into folders from each camera. Once uploaded, please provide the shared link to access the footage. Our process has been designed with an online workflow, so having the footage online will make the entire process simpler and faster.

Hard drive (courier delivery): Make sure your hard drive is well protected. Usually, the box you bought the hard drive in is sufficient, or plastic bubble wrap. Wanderlust Videos will care of your hard drive as our own, but will not be liable for any damage or hard drive failure.

Delivery Address: 8892 SW 220th ST, Cutler Bay, FL 33190.

2. Lead times

We work with an utmost lean process, offering a greatly time- and cost-effective service.

In order to request your project:

  1. Log into our Project Management Tool. 
  2. Complete a short Project Brief. 
  3. Send us your footage. 

Within 3 weeks you will receive your Final Cut.

The standard turnaround time is within 21 days. The 21-day lead-time commences from the time your project brief, raw footage, and payment, have been received. Our lead time promise means a link to the requested files will be sent to you for your approval within this time. The revision process will start then.

Please be aware that late delivery of the project does not make Wanderlust Videos liable for a refund or discount on the project.

3. Post-production services and editing style

What we do:

  1. Footage selection.
  2. Music selection.
  3. Footage editing into cinematic and/or documentary style.
  4. Color Grading.
  5. Sound editing and sound design. 
  6. Animation (when requested).
  7. Special Effects (when requested).

We can either adapt to your style and requirements, or you can let us choose the style that best suits your footage. Working with professional videographers and top post-production talents, we are always updated on the latest trends.

You can provide links to sample films in the Project Brief form. This is so we can review and gain a complete understanding of the style and general feel of your work before commencing.

By requesting a project to Wanderlust Videos, you are granting trust and latitude of freedom for Wanderlust Videos to edit the films to the best of our ability and closest to the style of work possible you have provided. It is the responsibility of each client to provide any editing notes, style notes and sample films to help ensure the most favorable outcome.

Wanderlust Videos will match you with the most suitable editor available. To help ensure you receive a consistent outcome, we will do our best to match you with the same editor for each project. We cannot guarantee, however, the same editor will be available to you every time. Orders that contain multiple projects may be completed by more than one editor to help achieve your expected lead-time.

4. Music licensing

Wanderlust Videos will provide licenses to the soundtracks used only if the client has requested the corresponding licenses in their Project Brief. Should you need licensed soundtracks in your projects, you must always let Wanderlust Videos know about it before the post-production process has started.

Should you prefer to provide your own soundtracks, please remember to always include the music files with your raw footage. At all times, the Client remains responsible for ensuring any supplied music complies with any copyright considerations.

Wanderlust Videos is not responsible or liable for licensing of music. You are held responsible for licensing music in your completed films if required by law in your country.

5. Return of completed films & Revisions

Once your films are completed you will be notified by email. The film will be available for viewing on Wipster (Wipster.io), where you can request changes and revisions.

Up to 2 rounds of revisions are included in the original price. From the 3rd round onwards, the cost per round of revisions will be $40.00.

The request for revisions from the Client should not take longer than 20 days from the delivery date. If no comments or revisions are received within those 20 days, it is assumed that the film is approved.

Once approved, the completed project files and/or exported movie files will be made available to you for download.

6. Media archive

It is the Client’s responsibility to ensure they have FULL backups of all media provided. Wanderlust Videos will not be responsible for the loss or damage of media.

Wanderlust Videos will keep an archive of all your raw media until the films are completed and approved. Project files and assets will be delivered if requested. Once the project has been approved, all footage and project files will be permanently removed and deleted.

7. Copyright

No attribute or recognition is required on our behalf. All videos belong to "The Client" as for the production process. However, post-production credit is given to Wanderlust Videos thus allowing Wanderlust Videos to share the complete videos or part of them for marketing purposes. However, THE CLIENT holds their right to privacy. When THE CLIENT explicitly requests their footage, project files, and/or final cuts NOT to be shared with any person outside of the company, WANDERLUST VIDEOS must and will always comply with this request.
All raw footage is deleted from our servers once the project is approved and completed.

8. Payment

Payment can be made by Credit Card, PayPal, and/or Wire Transfers. Full payment is required to start working on your project. Wanderlust Videos will not start working on your project until full payment has been received.

The quality of the footage and a variety of other factors influence the post-production process, which itself is a subjective art. Wanderlust Videos commits to giving our absolute best to create a film our client loves, but for multiple reasons, the result might not always be as expected. If for any reason beyond our control, the client is not satisfied with the result, Wanderlust Videos will not be liable for any refund.

9. Model release

The client hereby agrees that Wanderlust Videos is not responsible for any talent/model releases, or permissions to be obtained for people featuring in projects.

10. Footage size

An extra charge applies when the footage size exceeds 500GB per project.

* Up to 500GB: no extra cost.

* 501GB to 1TB: $65.00

* 1TB to 1.5TB: $130.00

* 1.5TB to 2TB: $195.00

11. Loyalty Club

Wanderlust Videos' Loyalty Club is our way to give back some love to our clients.  

By purchasing a total of $3,250.00 every six months, you automatically become part of our Loyalty Club, which give you access to exclusive benefits, just us: 

* Special gifts on special occasions. 

* Exclusive deals. 

* 10% DISCOUNT ON ALL VIDEOS AND PACKAGES!

* More!

12. Referral Program 


Last updated: Dec 28th, 2020

The Wanderlust Videos Referral Program (“The Program”) allows Members to earn promotional credits (“Wander Coins”) toward future projects by referring fellow videographers to become new clients on Wanderlust Videos.

To participate, Members must agree to these terms, which become part of the Wanderlust Videos Terms of Service.

How to Earn Wander Coins by using the Referral Program

Members can earn Wander Coins if: (i) a referred friend clicks on their referral link to create a valid Wanderlust Videos account in our digital platform https://dp.wanderlust-videos.com; and (ii) the referred friend completes the request process and payment for their first Project.

The amount of "Wander Coins" received for the first purchase made by a referred friend will be 50 Wander Coins. 1 Wander Coin equals $1 dollar.

The referral invitation includes a link to log into our digital platform. 

Once logged in, when the referred friend requests their first Project, the referring Member will receive the amount of Wander Coins specified above.

The maximum amount of Wander Coins that can be earned per Member will be $5,000 USD total.

Redeeming Wander Coins

Wander Coins may only be redeemed through our digital platform. 

Once earned, the Wander Coins will appear on the “My Referrals” section. You can check this section to see your Wander Coins status, the amount earned and used, and much more. 

In order to use your Wander Coins to pay for a project, please choose the amount of Wander Coins you wish to use on your project in the checkout page (step 2) when requesting a Project. Wander Coins are not automatically applied, they must be entered during checkout.

Wander Coins must be used within one year from the date of issue, after which they will expire.

Wander Coins are credits issued for promotional purposes; they have no cash value and may not be transferred or exchanged for cash. Wander Coins may not be combined with other discount codes. 

Wander Coins cannot be earned by creating multiple accounts by the same user. If this were to occur and the earned "Wander Coins" were redeemed as credit for a project, the amount given as "Wander Coins" will be automatically charged to the user.

Wander Coins accrued in separate accounts may not be combined into one account.

Wander Coins may not be transferred to another person, exchanged for cash, or combined with any other discount code. Wander Coins can only be used on https://dp.wanderlust-videos.com.

If there happened to be a discrepancy regarding your balance of Wander Coins, please contact us. Wanderlust Videos may require you to submit additional information in order to clarify and solve the situation.

Referred Friends

Referred friends who sign up to our digital platform using a valid referral link will also receive Wander Coins for their first Project with Wanderlust Videos. Fifty (50) Wander Coins will be automatically applied as a credit towards their first Project. 

Wander Coins may not be transferred to another person, exchanged for cash, or combined with other discount codes. Each Wander Coins may only be used on https://dp.wanderlust-videos.com. 

Wander Coins expire within a year of the date issued.

Multiple Referrals

Referred friends may only use one referral link. If a referred friend receives referral links from multiple Members, only the Member associated with the referral link actually used by the referred friend will receive Wander Coins.

Severability

Wanderlust Videos reserves the right to seek all remedies, including cancellation of your account or project if fraud, tampering, violations of these terms, or Wanderlust Videos’ Terms and Conditions. If your Project later qualifies for a refund, the maximum refund you may receive is the amount you paid for in US Dollars only. 

Termination and Changes

Wanderlust Videos may revoke, suspend or terminate the Program or a user’s ability to participate in it at any time for any reason. 

We reserve the right to suspend accounts or remove Wander Coins if we notice any activity considered abusive, fraudulent, or in violation of the Wanderlust Videos Terms and Conditions. We reserve the right to review and investigate all referral activities and to suspend accounts or modify referrals at our sole discretion as deemed fair and appropriate.

Updates to the Terms

Wanderlust Videos may update these terms at any time without prior notice. Should changes be made, the Client will always get notified. All changes become effective upon posting on our digital platform. Continued participation in the Program after any modification shall constitute consent to such modification.